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Pumpkin Pie
We take a lot of pride
in our product!! It’s especially prepared using the highest quality
standards, with careful attention to individual batches for perfection. Our chickens
have been scrutinized by U.S.D.A. inspectors for quality. We use the whole chicken,
not parts or scraps. Our Grade A eggs are hand separated, removing everything but
the yolks. We don’t even consider using an egg that even has a crack in it. We save
those for human consumption, in other words, we eat ‘em. All of the supplement ingredients
that go into Feline’s Pride are the best that we can find. When the food is made
no preservatives
or antibiotics are added. Therefore, we do not put anything into the food that
does not belong there in the first place. This is a quality conscious process. Careful
attention is paid at each step in the process of putting this food together for
your animal. We look forward to providing you and your cat with what Mother Nature
intended for your cat. In order to maintain a positive relationship with you and
your cat we have developed a few business policies that will help us along the way.
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Shipping
practices: As of now, UPS and the U.S. Postal Service are our designated
shippers. I can guarantee what we do here at Feline’s Pride but once our package
gets into the “outside world,” it becomes another matter. Strange things can happen,
so we need to address some of those issues for our mutual benefit. This list may
expand when necessary.
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2-3
DAY GROUND IS THE MOST ECONOMICAL FOR SHIPPING! But, getting to the proper
destination, on time, could be questionable.
U.P.S. says that 99.9% of the time it gets to where it’s suppose to be,
when they say so. They offer no guarantee and assume no liability.
It’s been my experience that they are usually reliable. However, shipping during
the holidays can be unreliable. We reserve the right to ship, when it comes to ground
shipments, during the holiday seasons. If there’s a problem, we will let you know
and work something mutually agreeable.
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All
air shipments through U.P.S. are guaranteed. Air shipments are pricey but
they usually arrive on time. Check your preference(s) or contact
us if you would like to have your questions clarified.
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Damaged
Goods: Hmmm… We’re keeping our fingers crossed but if a problem comes up,
we will work out an equitable solution to each other’s mutual satisfaction. In the
event the food product is destroyed or damaged beyond reasonable use,
e-mail us. We will get back in
contact with you as soon as possible....please be patient!
Next, immediately call your local U.P.S. agent and inform them of the problem. (Do
not wait to call, as time is of the essence.) If at all possible refrain
from handling contents. Upon notification of the problem, (UPS
contact number is 1-800-742-5877, press “0” twice to avoid getting tangled up in
their automated system and please keep your tracking receipt number handy. *If you
have supplied us with your email address a tracking number will be provided by e-mail
confirmation. It is usually an 18 character number.) U.P.S. will send
a driver out to you to see the damaged contents and make note of it. If the claim
is substantiated by U.P.S. to Feline’s Pride and proper procedure
has been maintained, we will ship you replacement product at no cost to you.
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Defrosted
Goods: Ye Gads! Well, we shipped it frozen, unless previous arrangements
for a fresh shipment were specified. Let us know what’s going on. Your product should
have arrived the way it was sent out. Any further questions may be addressed in
our Safe Handling Procedures.
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My
cat won’t eat it. I want my money back! Well, make sure you are committed
to improving your cat’s diet and overall health by trying some of our suggestions.
Give it some time. Understand that each cat is an individual and will sometimes
make a point just to prove it to you, such as not eating something new. Review are
FAQ page for further answers and suggestions. Unfortunately, I can’t guarantee your
animal will eat or not eat. It’s been our experience the effort you make in getting
them to eat will reap healthy rewards in the long run for your “critter.” So, in
this instance, we have to say a “caveat emptor.” In other words, Sorry! No refund.
We understand, but let’s be realistic. A lot of cats like to play games when it comes
to eating. On the other hand, there are a lot of furry felines waiting at the plate
for this dinner every night. It’s our experience that all cats love this diet and
look forward to eating what they used to eat a few thousand years ago before cans,
can openers, and “kibble” bags were around. Our motto is, you got to outsmart ‘em.
Be patient, think like a cat!
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Most
of all, be patient! We are interested in what you have to say and invite
your correspondence via e-mail. If you have a testimonial you would like to see
posted to our site, send it in. We’ll take a look at it and see if we can fit in
on our “testimonial page.”
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We
will do our best to accommodate any issues you may be experiencing and
will more than happy to resolve them with you but any unauthorized chargebacks or
any attempts to defraud Feline’s Pride will result with your removal
from our customer lists. Futhermore, to prevent any attempt at credit card
fraud, food will only be shipped to the credit card billing address until further
notice. Please make sure that your shipping zip code is consistent with your
credit card billing zip code.
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Privacy
issues: Any personal information shared between you and Feline’s Pride
is considered confidential and will not be shared with any third parties for any
reason. All personal information supplied during the ordering procedure is conducted
through safe and secure channels.
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24
hour notice is requested for orders for next day U.P.S. air services.
No shipping over the weekend for air orders. Orders for two day U.P.S.
ground services will be accepted but shipped normal business hours Monday thru Wednesday.
Cut off time for Wednesday ship date will be Tuesday, the day before, no later than
6.00 p.m. e.s.t. time. No shipping over the
weekend for two day ground services. Our policy is we do not want our
food sitting someplace….. defrosting!
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We
want to make sure you get the best possible product. We manufacture according
to our customer base and value each customers individual need. New customers are
welcomed. That means another cat is going to be eating healthy. That’s our main
goal… Since our production is custom orientated, demand may temporarily exceed what
we have on hand. To prevent any confusion and protect the integrity of our relationship
with you as a customer, we have installed a feature on our site which will allow
us to monitor ordering and product flow. In the event you go to checkout and see
special information in the (text box ). That notice will explain that we “will accept
further orders pending.” That means you can continue with the checkout procedure
and be shipped on as a “ first come first serve basis.” That number will be limited.
Once the reservation list has been filled, another text will prompt and decline
any further orders until we have met the reservation list, in otherwords, filled
back orders. Just keep checking with the site. What we don’t want to do is have
you go through checkout without sending you product when we say we will. We also
want to make sure your product is the best possible…made fresh.
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